Terms of service

DIRECT RENOVATION SUPPLY TERMS OF SERVICE
Last updated: June 7, 2026

This website is operated by Direct Renovation Supply. Throughout the website, the terms "we," "us," and "our" refer to Direct Renovation Supply. By visiting directrenovationsupply.com, creating an account, placing an order, submitting content, or purchasing products from us, you agree to these Terms of Service and any policies referenced here, including our Privacy Policy, Shipping Policy, Return and Refund Policy, and any product-specific or promotion-specific terms.

Online store terms

You must be at least the age of majority in your state of residence to use the website or place an order. You may not use our website or products for any unlawful, unsafe, infringing, fraudulent, or unauthorized purpose. You may not transmit viruses, malware, destructive code, spam, or other harmful materials.

Customer accounts

Customer accounts are enabled on the website. You are responsible for keeping your account credentials confidential and for all activity under your account. You agree to provide accurate, current, and complete account and purchase information and to update it as needed. We may suspend or terminate accounts that we believe are inaccurate, fraudulent, abusive, inactive, or used in violation of these terms.

Products, specifications, and images

We make reasonable efforts to display product information, pricing, colors, dimensions, finishes, glass, materials, images, availability, and descriptions accurately. However, we do not guarantee that all information is current, complete, accurate, or error-free. Colors and finishes may vary based on screen settings, lighting, photography, manufacturing runs, and materials. Specifications and availability may change without notice.

Installation and safety

Lighting, fan, LED, electrical, and related products should be installed by qualified professionals in accordance with applicable building codes, electrical codes, product ratings, instructions, warnings, and safety requirements. You are responsible for confirming that a product is suitable for your application, location rating, wiring, electrical requirements, project specifications, and local code requirements. We are not responsible for damage, injury, labor costs, project delays, or losses caused by improper installation, misuse, unauthorized modification, failure to follow instructions, or use outside rated applications.

Orders, acceptance, and cancellation

Your order is an offer to buy the products listed in the order. We may accept, reject, limit, or cancel any order for any lawful reason, including product availability, pricing errors, suspected fraud, reseller activity, shipping restrictions, payment issues, or errors in product information. If we cancel an order after payment, we will issue a refund for the canceled portion using the original payment method or another legally permitted method.

Once an order has shipped, it may not be canceled, rerouted, or redirected unless we agree in writing or the carrier allows the change. If you refuse delivery of non-damaged goods, you may be responsible for restocking fees, return freight, storage fees, carrier charges, and other costs as stated in our Return and Refund Policy or Shipping Policy.

Pricing, promotions, and errors

Prices, promotions, discounts, shipping rates, taxes, fees, and product availability are subject to change without notice. We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order is submitted. Promotions may be limited, may not be combined, and may be subject to additional terms.

Payment and billing

You agree to provide accurate billing, shipping, account, and payment information. Payments are processed by Shopify, payment processors, and payment method providers. We may use fraud-screening tools and may request additional information to verify an order. You authorize us and our payment processors to charge your selected payment method for the order total, including product price, shipping, taxes, and applicable fees.

Shipping

Shipping terms are governed by our Shipping Policy. Shipping timeframes are estimates unless expressly stated otherwise. We are not responsible for carrier delays, weather delays, supply chain delays, address errors, failed delivery attempts, or circumstances outside our reasonable control. If shipment is delayed beyond the time required by applicable law, we will provide notices and options required by law.

Returns and refunds

Returns, refunds, exchanges, damaged goods, defective goods, cancellations, and non-returnable items are governed by our Return and Refund Policy. You must follow the return authorization process. Products that are installed, used, modified, damaged, missing packaging, missing parts, returned late, returned to the wrong location, or returned without authorization may be refused or subject to additional fees.

Product reviews and user content

If you submit reviews, photos, comments, feedback, suggestions, or other content, you represent that your content is truthful, based on your actual experience, does not infringe any third-party rights, and does not contain unlawful, misleading, defamatory, obscene, abusive, or harmful material. You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, edit, translate, distribute, and create derivative works from your submitted content in connection with our business, websites, marketing, and products.

We may moderate, remove, or decline to publish content that violates these terms, our policies, or applicable law. We do not guarantee that all reviews or content will be posted.

Intellectual property

All website content, including text, product photos, graphics, logos, trademarks, trade names, designs, videos, documents, icons, software, and other materials, is owned by or licensed to Direct Renovation Supply or its affiliates and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, scrape, sell, exploit, or use website content for commercial purposes without written permission.

Prohibited uses

You may not use the website or content to violate laws, infringe rights, submit false or misleading information, interfere with security features, scrape or harvest data, send spam, impersonate others, upload malware, commit fraud, abuse promotions, manipulate reviews, or engage in conduct that harms us, other users, or third parties.

Third-party tools and links

The website may include third-party tools, apps, payment methods, links, embeds, or content. We do not control and are not responsible for third-party websites, policies, practices, products, or services. Your use of third-party services may be governed by their terms and privacy policies.

Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Limited warranties and disclaimers

Except as expressly stated in a written warranty applicable to a product, the website and all products and services are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. Some states do not allow limitations on implied warranties, so some limitations may not apply to you.

Manufacturer warranties

Some products may be covered by manufacturer warranties. Manufacturer warranties, if any, are provided by the manufacturer and may require proof of purchase, inspection, photos, return of parts, or other documentation. Unless expressly stated otherwise, we do not cover electrician labor, installation, removal, reinstallation, project delay, lost profits, or consequential costs.

Limitation of liability

To the fullest extent permitted by law, Direct Renovation Supply and its owners, officers, directors, employees, affiliates, agents, suppliers, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost savings, loss of data, project delays, labor costs, installation costs, removal costs, reinstallation costs, replacement costs, or similar damages arising out of or related to the website, products, orders, shipping, returns, or these terms. To the fullest extent permitted by law, our total liability for any claim will not exceed the amount you paid for the product or order giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Direct Renovation Supply and its owners, officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys' fees, arising from your violation of these terms, misuse of the website, unlawful conduct, submitted content, or violation of third-party rights.

Force majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, labor disruption, supplier delay, carrier delay, port delay, import delay, tariffs, government action, power outage, internet outage, war, terrorism, civil unrest, epidemic, pandemic, or other similar events.

United States sales and export

Products are sold only within the United States unless we expressly agree otherwise in writing. You agree not to export, re-export, or use products in violation of applicable laws.

Governing law and dispute resolution

These terms and any dispute arising out of or relating to them are governed by the laws of the State of Texas, without regard to conflict of law principles. Before filing a legal claim, you and Direct Renovation Supply agree to make a good faith effort to resolve the issue informally by contacting the other party and describing the dispute. Subject to any mandatory consumer protection law, venue for legal proceedings shall be in a court of competent jurisdiction in Texas.

Severability

If any provision of these terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be enforced to the fullest extent permitted by law.

Termination

We may suspend or terminate access to the website or customer accounts if we believe a user has violated these terms or applicable law. Obligations that by their nature should survive termination will survive, including payment obligations, intellectual property provisions, warranty disclaimers, limitation of liability, indemnity, and dispute provisions.

Changes to these terms

We may update these terms from time to time by posting an updated version on the website. Changes apply prospectively unless otherwise stated. Your continued use of the website after changes are posted means you accept the updated terms.

Contact

Questions about these terms may be sent to billing@directrenovationsupply.com. Mailing address: 1503 Kelly Blvd, Carrollton, TX 75006, United States.